Shipping & returns

Last updated October 8, 2026

Shipping

We ship to addresses in the United States. Shipping isn't included in your quote, because the cost depends on the finished package. When you pay a quote online, you confirm the shipping address and Stripe saves your card securely. When your order ships, we charge the shipping for that package to the same card and email you the amount with your tracking number. If you order with a purchase order, shipping is added to your invoice when the order ships.

Need it shipped outside the US, or faster? Tell us when you ask for a quote.

Processing times

• In-stock items ship within 1–2 business days of your order.
• Custom toolkits, engraving and foam are made to order. We confirm the timeline when we send your layout proof and start once you approve it; most kits ship 2–4 weeks after approval.
• Electronics priced on request: the lead time is included with your quote.

Tracking

When your order ships, we email you the tracking number. You can also check on it any time on the order status page with your order number and email.

Returns

You can return unused items in their original condition and packaging within 30 days of delivery.

1. Contact us with your order number and what you'd like to return.
2. We'll reply with return instructions and the address to send it to.
3. Ship it back. You pay return shipping unless we made a mistake or the item arrived damaged or faulty.

Items we can't take back unless they arrive damaged or faulty:

• Custom and personalized work: custom toolkits, laser-engraved items and custom-cut foam, because they're made for you.

Electronics bought on a quote follow the return terms written in that quote.

Damaged or wrong items

If something arrives damaged or faulty, or isn't what you ordered, tell us within 7 days of delivery and include a photo. We'll repair, replace or refund it, including the shipping, at no cost to you.

Refunds

Once we receive and check a return, we refund it to your original payment method within 5 business days. Your bank may take another 5–10 business days to show it. The original shipping charge is refunded only if the return is because of our mistake.

Cancellations

Until you send us a purchase order (PO) or pay online, you can change or withdraw a request at no cost. Once we've received your PO or payment, the order can't be cancelled. Damaged, faulty or wrong items are still covered as described above.